Frequently Asked Questions

Our framed posters come in 21×30 cm, 30×40 cm, 30×45 cm, 40×50 cm, 45×61 cm, 50×70 cm and 61×91 cm. Each size and its price is shown on the product page.

Every poster is available with a Black, White or Oak frame.

Yes — the price always includes the premium matte print and the frame, ready to hang.

Yes. Our posters are printed on demand after your order is placed, which helps us avoid unnecessary stock and overproduction. Choosing one of our standard catalogue designs, sizes, colours or formats does not by itself make a product legally personalised or custom-made.

Each piece is printed on enhanced matte art paper for rich, glare-free colour, then framed by hand to a high European standard.

As a guide: 21–30 cm sizes suit shelves and small spaces, 40–50 cm works above a desk or nightstand, and 50×70 cm or 61×91 cm makes a statement above a sofa or bed. Leave 15–20 cm of free wall space around the frame.

Because every poster is printed on demand, production normally takes approximately 3–4 business days before your order ships.

We currently ship within the European Union.

Orders are delivered in approximately 10 business days on average, including production and shipping. This is an estimate only and actual delivery time can vary by destination, carrier and circumstances outside our reasonable control.

Shipping is free on EU orders over €100. For orders under €100, shipping charges are calculated and displayed at checkout based on your delivery address and the available shipping method.

Yes. Once your order has shipped, we will send you a tracking link by email where tracking is available.

For eligible standard products, EU consumers generally have a 14-day statutory right of withdrawal after receiving the order, unless a legal exception applies. The product should be returned in appropriate condition and should not be used or handled beyond what is reasonably necessary to inspect it. If you change your mind or selected the wrong standard size, colour or format, the direct return shipping cost is your responsibility.

If the poster you received matches the standard size you selected at checkout, this is not a product defect. Where the statutory right of withdrawal applies, you may still return the eligible item within the applicable period, but you must arrange and pay for the return shipment yourself.

Email us at info@marsoniprint.com within the applicable return period before sending anything back. We will provide return instructions and the return address. For change-of-mind returns, including a wrong standard size, colour or format selection, we do not provide a prepaid or free return label. We recommend using tracked shipping and keeping your proof of postage.

If you changed your mind, no longer want the product, or selected the wrong standard size, colour or format, you pay the direct cost of returning the item. If the product is damaged, defective, incorrectly printed or we sent the wrong product, this is not a change-of-mind return. Please contact us first; your statutory rights remain unaffected and MarsoniPrint will provide an appropriate solution, including necessary return-shipping costs where applicable.

Products made to the consumer’s specifications or clearly personalised may be excluded from the statutory right of withdrawal where applicable law permits this. This may include products created using customer-provided photographs, names, text, dates, custom artwork, non-standard custom dimensions or other customer-specific instructions. Choosing a standard catalogue size, colour or format does not by itself make a product personalised.

Email info@marsoniprint.com as soon as possible with your order details and clear photos of the issue. If the item is damaged, defective, incorrectly printed or different from what you ordered, we will assess the issue and provide an appropriate solution. Your statutory rights remain unaffected.

If you return only part of an order under an applicable right of withdrawal, the original outbound delivery charge is not refunded unless applicable law requires otherwise.

If you exercise an applicable statutory right of withdrawal for the entire order, the standard outbound delivery charge is refunded where required by law. If you chose an express or premium delivery method, the amount above the cost of the standard delivery option is not refunded.

You may inspect the product only to the extent reasonably necessary to establish its nature, characteristics and functioning. Where applicable law permits, a deduction may be made for diminished value caused by handling beyond what is necessary for that inspection.